Boosting information flow at a major bank with AI-powered knowledge base

Creating an AI-based solution to make information more accessible to bank clerks, reduce workload, and improve the quality of customer-facing interactions.

Services

AI Experience

Software Development

industries

Finance & Banking

Technologies

Angular

Azure

Python

Key challenge

Erste was looking to boost its information flow to improve access to banking product details. In the past, this caused extra workload for product specialists, and slowed down processes.

By using the bank’s internal database of product details (in multiple file formats), we created a chat-based agentic RAG solution with Azure AI Search. Clerks can ask their product-related questions which the system looks up using Advanced Document Processing, and answers while providing references to the original documents.

What we did

  • Chat-based RAG

  • Advanced Document Processing

  • Product development

Results

With Azure’s AI Search platform, the system is capable of processing changes in the original knowledge base automatically, while providing referenced answers in an instant.

200+

documents processed

Easy

access to information

Real-time

knowledge base updates

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Thanks for contacting us.

We will be in touch with you shortly.

Let's build the future together.

Need an appic team for your next project? We'd love to hear from you! Drop us a note with the form below.

Or call us at +36 30 688 7888